Studio Kiku Academy

Privacy Policy

Version 3

Effective July 16, 2026

This Privacy Policy explains how Studio Kiku LLC, doing business as Studio Kiku Academy ("Studio Kiku," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information through academy.studiokiku.com.

For questions or privacy requests, contact training@studiokiku.com.

Personal Information We Collect

Depending on how you use Studio Kiku Academy, we may collect the following categories of information.

Account Information

We collect information needed to create and manage your account, including:

  • your name;
  • email address;
  • account identifier;
  • country or location information; and
  • a password stored in securely hashed form.

We do not have access to your original password.

Purchase and Transaction Information

We may collect:

  • courses and team seats purchased;
  • purchase date;
  • amount paid;
  • currency;
  • billing country or region;
  • tax information;
  • discount or promotional-code information;
  • payment status;
  • transaction identifiers; and
  • refund or billing-support information.

Payment-card information is processed by Stripe. Studio Kiku does not receive or store your complete payment-card number.

Learning Activity

We collect information necessary to deliver courses and track progress, including:

  • courses enrolled in;
  • lessons accessed;
  • video playback progress;
  • resume positions;
  • lesson and course completion;
  • assessment or quiz results, if applicable;
  • certificate eligibility; and
  • certificate issuance information.

Team Seat Information

For team purchases, we collect seat invitations, invited email addresses, whether a seat has been claimed, and course-completion status.

Limited administrative information may be shared with the team purchaser as described in the Terms of Purchase.

Device, Security, and Technical Information

We may collect:

  • IP address;
  • approximate country or region derived from the IP address;
  • browser and device type;
  • device identifier;
  • login dates and times;
  • registered-device information;
  • active-stream information;
  • security events;
  • error reports; and
  • information about suspected account sharing or unauthorized access.

We use this information to operate the platform, enforce device and account limits, prevent fraud, protect course content, and investigate technical or security problems.

Reviews and Communications

If you submit a course review or contact us, we may collect:

  • the review text;
  • rating;
  • chosen display name;
  • email correspondence;
  • support requests; and
  • information you voluntarily provide.

Do not include confidential medical, patient, or client information in a review, support request, or other Academy communication.

How We Use Personal Information

Studio Kiku may use personal information to:

  • create and manage accounts;
  • process purchases, taxes, refunds, and renewals;
  • provide course access;
  • track learning progress;
  • issue and verify certificates;
  • manage team seats;
  • provide technical and customer support;
  • send purchase, account, security, and course-related communications;
  • prevent account sharing, fraud, unauthorized access, and content redistribution;
  • maintain and improve platform performance;
  • diagnose errors and security incidents;
  • comply with accounting, tax, legal, and regulatory obligations;
  • enforce the Terms of Purchase and Course Access Policy;
  • establish, exercise, or defend legal claims; and
  • send marketing communications where you have consented or where otherwise permitted by law.

We will not use personal information for a materially different purpose without obtaining consent or establishing another lawful basis where required.

Service Providers

Studio Kiku uses third-party providers to operate the Academy. These may include:

  • Stripe, for payment processing and tax calculation;
  • Supabase, for authentication and database services;
  • Vercel, for website and application hosting;
  • Bunny Stream, for video hosting and delivery;
  • Resend, for transactional email;
  • Sentry, for error monitoring and diagnostics; and
  • MailerLite, for marketing email when you have consented to receive it.

These providers may process personal information only as needed to provide their services to Studio Kiku, comply with law, protect their services, or as otherwise described in their own privacy documentation.

Studio Kiku may replace a provider or add a provider where reasonably necessary to operate the Academy. We will update this policy if a change materially affects how personal information is handled.

International Processing

Studio Kiku LLC and its service providers may process or store personal information in the United States, Canada, or other countries where a provider operates.

As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law-enforcement agencies, or government authorities where legally required.

Where required, Studio Kiku will use contractual or other appropriate measures to protect personal information transferred across borders.

Certificate Verification

Certificates may include a public verification link.

A person using the verification link may see:

  • the learner's name;
  • course title;
  • certificate identifier;
  • issue date; and
  • whether the certificate is currently valid.

No payment details, playback history, email address, or detailed assessment information will be displayed through the public verification page.

If you have a legitimate concern about public certificate verification, contact training@studiokiku.com. Disabling public verification may prevent third parties from independently confirming the certificate.

Course Reviews

If you submit a review, the review text, rating, and selected display name may be displayed publicly.

Do not submit information you do not want made public. Studio Kiku may moderate, remove, or decline to publish reviews that contain personal information, confidential client information, unlawful material, harassment, spam, or content unrelated to the course.

Marketing Communications

Marketing emails are sent only where you have consented or where otherwise permitted by applicable law.

You can withdraw consent by:

Withdrawing marketing consent does not affect transactional communications necessary to administer your account, purchase, course access, security, certificates, or support requests.

We may retain limited information about an unsubscribe request to ensure that the preference continues to be respected.

Cookies and Similar Technologies

Studio Kiku Academy uses cookies and similar technologies that are necessary to:

  • keep you signed in;
  • maintain account security;
  • remember device registration;
  • enforce access and streaming limits;
  • preserve session and course progress; and
  • operate the checkout and learning platform.

Third-party providers may also use cookies or similar technologies when providing payment, hosting, security, or video-delivery services.

If optional analytics or advertising cookies are introduced, Studio Kiku will provide any notice or consent controls required by applicable law.

Blocking necessary cookies may prevent account login, video playback, checkout, or other parts of the Academy from functioning properly.

Legal Disclosures

Studio Kiku may disclose personal information where reasonably necessary to:

  • comply with a law, subpoena, court order, or lawful government request;
  • investigate fraud, security incidents, or unlawful activity;
  • enforce the Terms of Purchase or Course Access Policy;
  • protect Studio Kiku, its learners, service providers, or the public;
  • establish, exercise, or defend a legal claim; or
  • complete a business transaction such as a sale, merger, financing, restructuring, or transfer of the Academy business.

If the Academy business is transferred, personal information may be transferred as part of the transaction, subject to applicable privacy law.

Retention

Studio Kiku retains personal information only for as long as reasonably necessary for the purposes described in this policy and to satisfy legal, accounting, tax, security, dispute-resolution, and recordkeeping requirements.

Retention periods may differ depending on the type of information:

  • account and learning records may be retained while an account remains active;
  • transaction records may be retained as required for accounting, tax, fraud-prevention, and legal purposes;
  • security logs and device information may be retained for a more limited period unless needed to investigate misuse;
  • marketing-consent and unsubscribe records may be retained to document and respect your choices; and
  • certificate records may be retained for an extended period so that issued certificates remain verifiable.

When information is no longer reasonably required, it may be deleted, anonymized, or securely destroyed.

Security

Studio Kiku uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your password and notifying us if you suspect unauthorized access to your account.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • request access to personal information held about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of information that Studio Kiku is not legally required to retain;
  • withdraw consent where processing is based on consent;
  • object to or restrict certain uses of information;
  • request a portable copy of certain information; or
  • complain to an applicable privacy regulator.

These rights may be subject to legal exceptions. For example, Studio Kiku may need to retain transaction records for tax or legal purposes and security records for fraud prevention.

To make a request, email training@studiokiku.com. We may need to verify your identity before fulfilling the request.

Children and Minors

Studio Kiku Academy is intended primarily for adults and is not directed to children.

A person under 18 may not create an account or purchase a course unless Studio Kiku has expressly permitted enrollment with the documented consent of a parent or legal guardian.

If we learn that personal information was collected from a child contrary to this policy, we will take reasonable steps to delete it.

No Sale of Personal Information

Studio Kiku does not sell or rent personal information.

Studio Kiku does not disclose personal information for cross-context behavioural advertising unless this practice is separately disclosed and any required rights or consent mechanisms are provided.

Changes to This Policy

Studio Kiku may update this Privacy Policy to reflect changes in its practices, service providers, technology, or legal obligations.

The effective date at the top identifies the current version. If a change materially affects how existing personal information is used, we will provide additional notice or obtain consent where required.

Contact

Privacy questions and requests may be sent to:

Studio Kiku Academy
Studio Kiku LLC
Email: training@studiokiku.com
Mailing address: 6838 Date Palm Avenue, South Pasadena, FL 33707, USA